10DLC campaign options for non business customers | Community
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davidjurado
Newcomer
May 13, 2024
Question

10DLC campaign options for non business customers

  • May 13, 2024
  • 1 reply
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The discussion trail related to options for individual (non companies) compliance with 10DLC campaign has been neglected by Zoom. Your stopped monitoring and failed to offer official solutions. 
SMS for individuals (10DLC) - Zoom Community 


 If Zoom and communication regulators came up with a compliance process, customers do not have to come up with a work around such as incoporating, getting an EIN or similar to comply with this mess. You created a process and you must create the exception scenarios and solutions.

 

You continue to threat with a deadline, but are not offering solutions for accounts of families or individuals who do not run a business in Zoom.  Please prioritize this issue so we can comply.

    1 reply

    MGSR
    Community Manager
    MGSR
    Community Manager
    June 21, 2024

    Hello @davidjurado.

    We're sorry for the late response and the inconvenience.

     

    Regrettably, The Campaign Registry or TCR requires the registration of phone numbers for A2P Messaging, whether used for business or personal purposes, and Zoom must comply with this process. 

     

    You may check out this article for guidance in setting up 10DLC compliance for Zoom Phone SMS as a conversational (person-to-person) messaging tool. 

     

    Thank you for understanding.

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