zoom won't accept this profile pic

[nilanjenator]

I get an error when uploading this pic to my profile.  How do I troubleshoot?  It can be opened in other apps.

I get this error:

The file you have attempted to upload may be corrupted or using an unsupported file type. Please try a different file.

[EddiePAEK]

Hi @nilanjenator 

Your Zoom profile picture should be no larger than 2MB and in one of the following formats: PNG, JPG, or GIF

Cheers!

[nilanjenator]

The file I use meets all those conditions.

[EddiePAEK]

 @nilanjenator I tried you provided the Photo to add my Zoom profile, and confirmed the same problem. The photo file has some problem, such as file format is jpg, but it is not jpg format file actually. 
Can you try this I am attaching Photo?

[nilanjenator]

Thanks, for your help.

It works fine with another of my images.  I want to figure out why the one I attached doesn't work.  It works fine with other apps.

[Bicky]

Yes I have not zoom in my phone pic

[EddiePAEK · Accepted solution]

@nilanjenatorI guess that the photo Dimensions is too big. 

An image of 1280 by 720 pixels or 1920 by 1080 pixels would work well.

 

[nilanjenator]

That seemed to work.  I reduced the size.

Thanks.

It was really important to use a cat photo as a profile picture 🙂

[EddiePAEK]

@nilanjenator Enjoy Zoom with your lovely cat photo. 🙂 Have a great day!