zoom logs our users frequently off

[MSch]

Hello to all,

we know, that one user can only loged in to one Desktop App at the same time and so logoffs can happens. But this is not the reasen, in this case. And in preferences, we configured, that users not loged of, when inactive. In SSO preferences, we also configured a long intervall, befor a user will be loged off.
Is there a log-file where we can find the reasen for log offs?
Or is there another reasen for logoffs (we not think abaut)?

Thank you for your help.

M. Schmid

[RN]

Hi @MSch, apologies for the delay in response here to your discussion! Are you still needing help gathering this information? As an Admin or Owner on the account, I would suggest reaching out to our Zoom technical support and they can further look into your issue! If you're having issues opening a ticket, please let me know and I can further assist!