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zoom does not work

mbaumann
Newcomer
Newcomer

‎2021-08-21 02:15 PM - last edited on ‎2022-03-21 10:25 AM by Community Moderator | Employee

I cannot log in to zoom or attend any meetings. This is the message: 

"Check to make sure you're connected to a stable network that is not blocked by a firewall or proxy."

I have spent 3.5 hr with apple troubleshooting my mac. They said it's zoom. Any ideas? 

Thank you

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1 REPLY 1

yuan-stanley
Participant
Participant

‎2021-09-08 05:57 PM

If you have a Mac - I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

 

https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

 

I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

 

After this, I reinstalled and it successfully worked.

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