Help with switching back to my free account | Community
Skip to main content
M
Newcomer
msmiller
Newcomer
September 8, 2021
Question

Help with switching back to my free account

  • September 8, 2021
  • 1 reply
  • 0 views

Hello Everyone, 

 

I find myself suddenly limited to 40 minutes on my free account.  I never meet with more than one person. I've never had a 40 minute limit.  When I looked at my profile, I see that I am now on a free plan for 3-100 people.  Would anyone know how I can change back to my original plan of meeting with one person at a time? 

 

I keep getting "robo" answers which don't consider my situation. 

 

Thanks so much! Marilyn

    1 reply

    jdott16
    Community Champion | Employee
    jdott16
    Community Champion | Employee
    September 8, 2021

    Hello @msmiller 

     

    Free accounts have always had the 40 minute limit on them when more than 2 people are in the meeting.

    If you are saying that you are only meeting with yourself and another user, I would check your meeting security settings and make sure that you end your meetings fully before starting another one as it is possible a previous meeting did not properly end. This could account for the 40 minute limit. 

     

    I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

     

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.