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when setting up zoom meeting on outlook, it creates two different links under location field.

suhbah
Newcomer
Newcomer

HI team,

 

can anyone advise a fix for this issue .

when setting up zoom meeting on outlook, it creates two different links under location field.

zoom version: 5.15.19404 and zoom outlook plugin version 5.15.5

 

the issue only happening when setting meeting first time after launched outlook. 2nd meeting setup onwards does not have the second link

 

action taken:

tested by creating new outlook profile

matched zoom setting to another user

clean uninstallation of zoom and reinstallation is done

one outlook zoom addin present on outlook

 

the issue still happening.

1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @suhbah, thank you for posting for the first time, and welcome to the Zoom Community!

 

I believe this can occur when a user has both the Zoom Outlook Plugin and Outlook Add-in installed. In this case, please remove one of them and test again after signing out/signing back in. 

 

Let me know how it goes!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

 


Carla (she/her/hers)
Zoom Community Team
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