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Zoom AI Companion2023-09-11 08:07 AM - last edited on 2023-09-12 07:36 AM by RN
Hello, I tried loading my virtual background on my new laptop (although it has been enabled). I am getting a message that says that this system does not support virtual background. How do I fix this?
Solved! Go to Solution.
2023-09-11 02:39 PM
Hi. Please check if your new laptop meets the requirements to use virtual backgound.
If you still encounter errors, please reach out to our Support Team.
2023-09-11 02:39 PM
Hi. Please check if your new laptop meets the requirements to use virtual backgound.
If you still encounter errors, please reach out to our Support Team.
2023-09-14 08:45 AM
Thank you so much for your reply bob. According to the error message, my system does not support virtual backgrounds. Any suggestions on how to check my system to find out for sure?
2023-09-14 09:15 AM
2023-09-14 10:07 AM
Windows
2023-09-14 10:15 AM
Click the link in my previous response. You should be able to locate your laptop's system specs from there.
2023-09-14 10:43 AM
Thank you. If it does not have the capacity to show the virtual background I will have to find a work around