user audio dipping intermittently in meetings (NOT DROPOUTS!!)

[robertjm94706]

HI all,

One of our users at the office is having an issue where his audio will sometimes dip out. It does NOT cut off. I just loses volume level; sometimes nearly gone. 

It is not happening on a regular basis, and it is supposedly happening both when using his Apple Airpods, as well as the Logitech C90 webcam's microphone. 

Zoom is installed on an M1 Mac Mini running the latest patched version of macOS Ventura, and was running Zoom Version: 6.2.11 (43613), which I've updated to Zoom Version: 6.3.11 (50104).

Has anybody experienced this kind of an issue? Not complete drop outs; just volume levels. If so, how did you cure it? Unfortunately, I won't have the guy's earpods with me to test things. But, do have the Logitech permanently installed.

The most maddening issues is that it's transitory, and not reoccuring regularly; so it's really hard to troubleshoot. Hence the reason I'm turning to the community. 

Thanks for any help anyone has to offer!!

[Eliot]

hi @robertjm94706 

you might try unchecking automatically adjust microphone volume. 

maybe there is loud background noise?

sometimes audio issues are caused by an overload of cpu or other system resources.

please also see Troubleshooting audio issues

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot