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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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Drichman
Newcomer
Newcomer

‎2024-04-01 03:49 PM

Paid the pro version since almost 2 month , but still remain on the basique mode. can anyone help me to fix it?

Topics:
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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-03 07:12 AM

Hi @Drichman, thank you for posting for the first time, and welcome to the Zoom Community!

 

To troubleshoot your pro account still showing basic, please follow the steps outlined here: Troubleshooting paid account still showing as basic.

 

Hope this helps!

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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Drichman
Newcomer
Newcomer
In response to CarlaA

‎2024-04-03 07:21 AM

I tried this (disconnect -connect) so many time but nothing changes. 

i didn’t recieve any licence after the purchase.  

how can i fix it?

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