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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

unable to use my zoom

fronis
Newcomer
Newcomer

‎2023-05-01 05:03 PM

Thank you for reading.  First I was in meetings but unable to turn on my camera, then I was unable to sign in, now I am unable to access my account at all.  I have uninstalled and reinstalled the program.  

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1 REPLY 1

willjoe2442
Contributor I
Contributor I

‎2023-05-02 01:57 AM

If you have trouble starting Zoom on the desktop or web, joining a meeting, or signing in to your Zoom account, we recommend clearing cache and cookies in your device or in your browser. Clear the cache and cookies from the Google Chrome browser, then relaunching Google Chrome also fixes the issue.

 

Regards,

Will

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