waiting room can't chat back with host

[CH_T]

The host chats with waiting room people for security. Most can chat back but a few can't and get an error message, and we can't figure out why. They may text me as my phone number is normally listed with zoom info for our organization. But not all know to contact me or they just get frustrated and leave. How can we figure out why some can't chat back and how to help them.

[willjoe2442]

Go to your settings. Make sure Waiting Room is enabled. Under "Waiting Room Options", click on "Edit Options" Select "Allow participants in the waiting room to reply to hosts and co-hosts"

Will