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speakers don't play sound on windows app but do when started from the web app

WilliamJ
Newcomer
Newcomer

‎2024-11-01 02:03 PM

Zoom has worked fine for me with the windows desktop app for 2 years. I was testing some headphones today and when I took them out the speakers no longer work through the app.

 

I've tried uninstalling the app but the same issue exists.

 

All the obvious factors have been checked. 

Correct speaker is selected (system speakers built into laptop)

Speakers tested and work both through system setting and also if I launch a zoom meeting from the web client

Sound is not muted or turned down

VERY ODD is that when I use the "test speaker and microphone" option from within zoom the speaker test fails BUT the microphone test works and I can hear the microphone playback through the speakers.

=/

 

I'm usually the guy my friends/family call for tech help so I'm reasonably savvy. This has me stumped! Greatly appreciate any assistance.

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