"Schedule" option is greyed out.

[MARKEISENMAN]

In the ZOOM desktop on my Mac the option to schedule a meeting is not available. Why? And how do I fix it?

Thanks for any help

[Ray_Harwood]

Sorry for the delay in responding.

I don’t know if any situation where you shouldn’t be able to schedule a meeting. Can you give me a few details to think about possible scenarios?

• What type of account do you have? Basic, Pro, Business, etc
•  Are you part of a larger organization’s Zoom account?
•  What version of MacOS are you running?
•  What version of the Zoom Client are you running?

[MARKEISENMAN]

Thanks for getting back to me…

Zoom Version 5.12.3

MacOS 13.0 (22A380)

Basic Account — not part of a larger organization’s account

Screenshot below

 

[Ray_Harwood]

Hey, @MARKEISENMAN,

I’ve taken a few passes at trying to reproduce on my Mac with no luck. My only advice is to enter a Support Ticket:

Support Ticket: https://support.zoom.us/hc/en-us/requests/new 

If you make any progress, please post it here so others can find it. 

[MARKEISENMAN]

Hi Ray,

Thanks for responding. Will see what I can dig up!

[juliesharma]

I had the same issue and had to uninstall and reinstall the app/client and fully update, and that solved it.