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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

microphone configuration

alanscavalheiro
Newcomer
Newcomer

‎2022-11-07 08:48 AM

hello, on the computer, I have a usb sound card, with two audio inputs, the microphone works normally outside, when I open the zoom, I direct the sound card but it does not work, the microphone does not modulate.

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2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-11-07 09:22 AM

hi alanscavalheiro,

 

are you using zoom windows client 5.12.6 (10137)?

what usb sound card are you using?

what microphone are you using?

do your audio settings allow you to select your microphone connected to your usb sound card?

if so, what happens when you use the microphone test function?

please attached screen shot of zoom audio settings for microphone.

 

thanks,  eliot

 

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alanscavalheiro
Newcomer
Newcomer
In response to Eliot

‎2022-11-07 05:39 PM

hello,

are you using zoom windows client 5.12.6 (10137)? Yes

what usb sound card are you using?Behringer umc202 hd

what microphone are you using? akg c4000 

outside the zoom in another system like protools the microphone works perfectly, inside the zoom it detects the sound card but does not modulate, there is no audio signal.

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