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issues with AMD processor-based camera

zliu
Newcomer
Newcomer

‎2022-04-08 02:54 AM

Hi folks,

 

I've recently noticed issues with AMD 4000/5000 series laptop cpu with intel ax200 wireless modem when running zoom. The audios are completely fine, but video stuck a lot. Under the same network, if I run zoom via ipad, the video is completely fine. I guess there is a bug in the desktop version of zoom. Any suggestions on what to do?

1 REPLY 1

frankzhang
Community Champion | Employee
Community Champion | Employee

‎2022-04-11 01:25 AM

Hi,

 

https://www.amd.com/en/support

 

Have you installed the latest video card driver from the laptop and AMD support website?

 

 

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