iPad email link does not open app

[MRW58]

When I try to join a Zoom meeting from an email link it does not open the Zoom application on my iPad automatically like it does on my computer, is this a known issue and is there some way to fix it?

[crchan123]

Hi @MRW58! Thanks for posting your question, and welcome to the Zoom community. 

I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

[NeedHelp8]

Hi @crchan123 and @RN 

I have the problem described by @MRW58. I have been using the Zoom client on my iPad for months. Occasionally, I would use a web link from an email or a calendar invitation to join a meeting. Prior to a few weeks ago, the link would open a browser window and then it would open the Zoom application. Most recently, the last two meetings I tried to join this way, the weblink no longer worked. I uninstalled and reinstalled the Zoom application. I restarted the iPad. Neither of these fixed the problem.

[kblake]

YES!!! I have this same problem starting about the same time (summer 2024). This is so annoying. It asks me to open the zoom workplace app and then I have to enter manually the meeting id and passcode.  This was NOT a problem previously on my iPad.  I open meeting links on my computer just fine.

[RN]

Hi @MRW58 just checking in on @crchan123 reply! 

With a meeting link within an email body, text message, or any other messaging field; if hyperlinked correctly, the Zoom app will automatically open after testing this. 🙂 Suggest updating your Zoom application or iOS device to see if that helps. 

[kblake]

That is not the problem. The iPad updates the apps automatically. There is something on the Zoom end.

[kblake]

This problem persists.  Just today with everything updated (I have downloaded the zoom app many times in the past month) and my iPad is always on the lastest iOS.