host controls

[Cobe]

I have a meeting client that claims that as the host I am manipulating her camera (turning it on when she has it off) and microphone (unmuting when she is muted) and that I am dropping her off the meetings. (None of which are true). She says a message comes up that says I am doing it. Any plausible explanations as to how these things could be happening?

Does it make a difference if she is on a mobile device? Could it happen if her Zoom app is not updated?

Cobe