flashing screen since recent update......I have to turn off my video to stay in a meeting....HELP !
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2023-01-12 08:59 AM
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2023-01-12 09:08 AM
same problem when I host a meeting. Started with "upgrade" with new zoom apps.
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2023-01-12 09:12 AM
have you received a response from zoom ?
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2023-01-12 09:15 AM
nope. Just a ticket #
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2023-01-12 10:16 AM
Got this response:
|
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2023-01-13 03:12 PM
Thanks for asking the question and posting the response from the Zoom Support!
I've experienced the same after the upgrade and I was able to eliminate the problem with:
Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue.
Mike
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2023-01-13 03:39 PM
I did Work-Around 1……have not used Zoom since, so I am not sure if it worked. Very grateful for forwarding the information from Chris. Many Thanks.
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2023-01-16 05:30 AM
Hello Chris
I also have this issue since the last update a week ago. Can you confirm if the bug fix is going to happen today as you have mentioned as it is worse than before now.
Thank you!
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2023-01-16 07:33 AM
I did receive a reply from Zoom Customer service. They acknowledged the problem was with the Zoom update 5.13. And yes, they did say that 15.13.5 would be ready today (1-16-23) and that it should fix the problems. Major annoyance! I know several people that had this occur after they "upgraded" to Zoom 5.13. What all those who had problems may have in common is older P.C.'s . I know one person who was still running Windows 7! They now have Windows 11 with no flashing video problems. I'm not ready to go that route. Let's hope Zoom 15.3.5 does arrive today and does fix the flash.
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2023-01-16 07:52 AM
Thank you, Zinna. Good to know. My Laptop is fairly new and I run on Windows 10 currently. I have tried the option 1 fix that Chris (above) has suggested and so far, so good!
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2023-01-16 09:30 AM
Thanks for the update......fingers crossed !
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2023-01-13 09:05 AM
I have spent more than 6 hours working with this problem....it's a mess. I too have a ticket open with Zoom, very little response.
This is definitely a poor customer service to say the least. Zoom seems to be going the way of Microsoft. When you get so big, and many businesses become dependent...well then...the customer can fend for themselves and find their own solutions! (I use Zoom rather Teams for this very reason!)
Thank you Hoover and JRMPDC, for getting this up on "Zoom Community". It's a self-service kind of place, but thanks to you "Chris" from Zoom did finally provide an answer. I've sent this answer to all my Zoom friends. I was on a meeting with 39 people last night. I wasn't the only one having the Zoom Version 5.13 Annoyance. I know of at least one person who spent literally 3 days trying to find and fix this problem. They purchased a new computer...and yes, that fixed the problem. Hmmmmm.......