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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

exceeded storage

Vickou
Newcomer
Newcomer

‎2022-02-09 01:50 PM

Hi there, 

 

I am getting notifications that my zoom pro account, which includes 6 accounts in total, has exceeded the allowed limit.

Usually they email refer to about 0.3-0.5 GB additional storage space. I do delete the videos frequently and within a day after I receive the notification. 

 

My question is do I get charged for this?

If so, how can I control not to exceed the storage limit when the notification is sent after my storage is full?

 

Thank you,

Vicky

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2 REPLIES 2

YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2022-02-09 02:43 PM

Hello,
My name is Brandon. Thanks for joining the Zoom Community! In your account settings under recording management you can set a specific date range that your recordings will automatically delete.  https://zoom.us/account/setting

 

Screen Shot 2022-02-09 at 4.42.14 PM.png

 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?
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OriginalZoomer
Newcomer
Newcomer
In response to YaBoiB

‎2024-12-09 03:57 AM

Hi Brandon - Do you think you can help us over in this thread (https://community.zoom.com/t5/Zoom-Meetings/Reached-the-limit-of-cloud-recordings-deleting-doesn-t-h...)? All of us have received a notice from ZOOM that our cloud recording will be disabled unless we delete recordings or upgrade. However, when we've deleted and emptied the trash bin, the storage size doesn't decrease / change and the disable warning is still visible.

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