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exceeded storage

Vickou
Newcomer
Newcomer

‎2022-02-09 01:50 PM

Hi there, 

 

I am getting notifications that my zoom pro account, which includes 6 accounts in total, has exceeded the allowed limit.

Usually they email refer to about 0.3-0.5 GB additional storage space. I do delete the videos frequently and within a day after I receive the notification. 

 

My question is do I get charged for this?

If so, how can I control not to exceed the storage limit when the notification is sent after my storage is full?

 

Thank you,

Vicky

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2 REPLIES 2

YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2022-02-09 02:43 PM

Hello,
My name is Brandon. Thanks for joining the Zoom Community! In your account settings under recording management you can set a specific date range that your recordings will automatically delete.  https://zoom.us/account/setting

 

Screen Shot 2022-02-09 at 4.42.14 PM.png

 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?
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OriginalZoomer
Newcomer
Newcomer
In response to YaBoiB

‎2024-12-09 03:57 AM

Hi Brandon - Do you think you can help us over in this thread (https://community.zoom.com/t5/Zoom-Meetings/Reached-the-limit-of-cloud-recordings-deleting-doesn-t-h...)? All of us have received a notice from ZOOM that our cloud recording will be disabled unless we delete recordings or upgrade. However, when we've deleted and emptied the trash bin, the storage size doesn't decrease / change and the disable warning is still visible.

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