The bad quality of zoom cloud recording

[EverMath]

For my business, I always record my webnar / zoom meeting for my records through "zoom cloud recording". And I spend a lot of money to increase my cloud storage for this purpose.

Recently (starting from Oct 2025), I notice that the big drop of qualify of zoom cloud recording. The voice in the recordings are still smooth as before, but the visual part of the recording has obvious lagging. And the hand motions in the recording are definitely not smooth. The handwritings in the recording are not smooth too. 

This bad qualify of zoom cloud recording actually affects my business already. If Zoom cannot resolve the issue, I have to switch another provide on cloud recording. Can someone from Zoom help me with this issue of cloud recording?

Regards,

Haiying Li

[GilbertHess]

Yeah, that really frustrating, especially when you’re paying extra for cloud storage and expect professional-level quality. I’ve noticed a few people mentioning the same thing lately, so it’s not just you. It seems like Zoom may have changed something on their backend, maybe a new compression setting or bitrate limit to save bandwidth. The audio usually stays fine, but the video gets choppy or blurry, especially during movement or handwriting.

You could try downloading one of your recent cloud recordings and compare its file size and bitrate to an older one (using something like MediaInfo). If the newer ones are significantly smaller, that’s probably the issue. For now, a decent workaround is to use local recording during important sessions. The quality tends to be way better and doesn’t depend on Zoom’s servers. But yeah, definitely worth reaching out to Zoom support with a sample video so they can check what’s going on with the cloud encoding settings.