enable live transcription

[JoyYan123456]

Hi everyone, I am a student using Zoom portal provided by our university. I have enabled automatic captions in advanced settings, however during zoom meeting the 'live transcription' button is not turning blue after being clicked, anyone has idea why this is the case?

[crchan123]

Hi @JoyYan123456! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.