disabling login alerts

[3Helena3]

How do I disable login alerts when activity is detected on a new browser, location or device?

This is very inconvenient when our trainers change locations and cannot access the zoom because they do not own the associated email accounts.

[ZoomTestKitchen]

The only way that I'm aware of is to contact Zoom Support directly and request that they turn this feature off.

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[DerekS]

I had a similar problem, so I've sent a message to Zoom support to get OTP (their name for 2-factor) canceled and they are deciding whether to allow it or not. It took a bit of to-and-fro but the help desk said it's the only way to get rid of the problem.

Good luck

[S_K]

Hi 3Helena3, DerekS, and ZoomTestKitchen,

Have you enabled 2FA so users can receive a code on their own mobile devices? With 2FA, users won't need the OTP sent to the owner email address. See the two Zoom Support articles below for more information. 

• Managing Two-Factor Authentication (2FA) 
• Verifying your account via one-time password (OTP) 

Security is top priority at Zoom. What seems like a nuisance can prevent much larger headaches down the road. I also recommend this Zoom Blog post : How Zoom Works to Protect Your Account. 

Visit Zoom Support Center or Zoom Learning Center to find loads of helpful information!

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