Verification Email Code

Hello AAA_Development,

With Client Release 5.9.0, Zoom added an additional security feature to protect the accounts of our customers. This feature is designed to avoid fraud and abuse. When attempting to log in from a different device/ location, Zoom will send a One Time Password (OTP) to the user's email.

If for any reason, you are having issues logging in because of the feature above, please contact support so they can investigate and provide solutions as necessary.

Support can enable their 2FA in order to bypass the security feature mentioned above so that users can temporarily log in to their account.

Also note that sharing a Zoom Account is against our Terms of Service (section: Use of services and your responsibilities). 

Browse through this Community post, which looks similar to your issue.

If my reply helped, please click the Accept as Solution button so others in the Community may benefit as well! 

Hello AAA_Development,

Did my response answer your question? If so, don’t forget to mark the reply as an accepted solution so others in the Community may benefit as well.

Hello AAA_Development,

Did my response answer your question? If so, don’t forget to mark the reply as an accepted solution so others in the Community may benefit as well.

It certainly did not address our problem , which is identical to AAA_Development. We did not set up or ask for 2FA. Our admin died suddenly and I (the Owner) have had a &%*@ of s time trying to set up a new one. I managed to delete the old admin and enter a new one but now anytime she tries to use the account, she has to wait for me to check my email and send her the code. UGH!!!