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2023-10-30 02:16 PM
zoom.us\Check for Updates...\Update. A loading bar appears. After, "Signature verification failed. Please try again or manually download" appears. Anyone knows how I can fix this?
2023-10-31 10:46 AM
Hi @simsim0 thank you for posting for the first time and welcome to the Zoom Community!
Can you provide us with the device type you are currently on? Thanks!
2023-10-31 11:24 AM
MacBook Pro, 2020, Intel Core i5, macOS Sonoma 14.1. Trying to update Zoom from 5.16.2 to 5.16.6
2023-10-31 12:14 PM
Thank you for getting back to me!
Let's start by uninstalling the zoom desktop application. Please follow the steps outlined here: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom-on-a-Mac-
After doing so we will need to reboot the device and then re-install the zoom application.
1. Navigate to Zoom’s Download Center and select Download Zoom Desktop Client.
2 .Run the downloaded installer file and follow the instructions to install.
Let me know how that goes!
2023-10-31 12:18 PM
I have uninstalled, re-installed before. However, afterwards, when an update is released, I still cannot update from within Zoom... The only way is if I manually update each time an update is released...