avatars not working

[dvazoka]

i was able to use avatars now i cant. i haven`t changed computers, i didn`t change any settings. others in my meeting can use avatars. also i cant find the "toggle avatars" option in my settings

[Jameswalter · Accepted solution]

Sign in to the Zoom web portal as an admin with the privilege to edit account settings. In the navigation menu, click Account Management then Account Settings. Click the Meeting tab. Under In Meeting (Advanced), click the Avatars toggle to enable or disable it.

Regards,
John

[ekhinoo]

Following your directions, I got to the "In Meeting (Advanced)" section.  There is no toggle for avatars.  There is a toggle for virtual videos and immersive.  No toggle for avatars.  I have the latest version of Zoom and I have an account (that I pay for).  Any suggestions?  Would it be the toggle for virtual videos by chance?

[Alan_TX]

Agree don't see the option either.

[ekhinoo]

My avatars have been working but I didn't really do anything.  Must have been something to do with which version of Zoom I have, although my Zoom automatically tells me when a new update is available.  Thanks.

[khanza1]

avatar

[Greggo34]

I have done exactly as directed.  In account settings, avatars was already toggled on, so I turned it off and then back on and locked it.  I STILL have no avatar option under video settings or background & effects.  I'm updated on everything.  I deleted my apps and accounts and reinstalled both.  It is very frustrating that I can't contact a Zoom support.  I am the owner of my account. 

[eaindray016]

Can I not Avatars effects ? why?

[SQjoe]

did you find a soloution

[dedicatedparent]

no

[MEMAM]

I CAN NOT CLICK AVATAR