Zoom version 6.1.11 update error code 10002 on Sonoma

[Firescribe]

I updated my OS to Sonoma 14.6.1 this week and just checked Zoom for an update. I'm running v6.1.10 and there is an update for v6.6.11, but when I click to install it gets a tenth of the way through and then throws the popup "Unable to install updates Error code: 10002"

[storyhub · Accepted solution]

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070039

[Firescribe]

Thanks for your help. It solved my problem.

[Firescribe]

Do you know if manually downloading update lose my logins? 

[storyhub]

Manual update does not change logins. If you do a clean install that will remove logins.