Zoom v 6.1.1 not working with integrated camera on Dell 5550 laptop with windows 10 pro.

[Nelsonxm]

Hello,

Zoom Workspace desktop version 6.1.1 x64 or x32 not working with integrated camera on Dell 5550 laptop with windows 10 Pro version 22H2, Build 19045.4780. However, it works on all other computers (laptops and desktops) in our organization running the same version of Windows 10 Pro and setup.

- Teams and other apps that use the integrated camera also work.

- I checked Windows Defender and did not see any issues with Zoom.

- Zoom video settings just shows a gray screen with not errors.

- When joining a meeting i do get the following error...

"Cannot start VID Failed to start camera.  Please select another camera in settings"

Yet other apps including Teams work with the integrated camera.

- i plugged in a portable USB webcam and that also works.

- we have 6 new Dell 5550 laptops, and none work with Zoom 6.1.1 while on Windows 10 Pro.

When we upgraded the same model laptop to WIndows 11 Pro while preserving app and data, Zoom 6.1.1 works with the integrated camera.

Does anyone have a clue as to what's going on?

Thanks for your help!

[MGSR]

Hello @Nelsonxm,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the late response and the inconvenience you experienced.

There have been issues with the integrated camera having issues in some Dell laptop models; this should have been fixed on the 6.2.0 update. Kindly update the Zoom app on the affected device and let us know if you need further assistance.

Thank you and have a good day.