Zoom upgrade

[Mumbai_123]

I have scheduled a zoom meeting (after buying the Zoom pro version). I feel the need to upgrade and buy the webinar version. Can i shift my zoom meeting to a zoom webinar (keeping the session link as the same one)?

[jdott16 · Accepted solution]

Hello,

You should be able to convert your meetings and webinars by following the steps in this article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067900 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[CarlaA]

Hi @Mumbai_123 I wanted to let you know that I’ve marked @jdott16's response as the accepted solution as I believe it answers your question. If you have any more questions or need further clarification, please let us know. Thank you! 

[Bhathiya]

I bought the monthly package. But it still seems like a basic account. I was charged LKR 3000.00.

Please fix it for me quickly.. very urgent.

[MGSR]

Hello @Bhathiya,

It's possible that the license you purchased has not yet been assigned or has been assigned to a different user under your account. Kindly follow these steps on how to check and assign the license:

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user whom you want to assign a license.
4. Click Edit at the end of the user row.
   This will open a window.
5. Choose the user type to assign.
6. After choosing the user type, use the dropdown to select the license.
7. Click Save.

Let us know if this helps or if you need further assistance.