Zoom meeting won't launch after app crashed

[Onlineteacher1]

Lately it has happened a few times that while being in a meeting, the app had an error and crashed, the issue being afterwards it was impossible to start a meeting again. I tried to solve it by updating the app, restarting my computer, de-installing the app and installing it again, of which the latter worked so far.
But this morning it didn't work, and I suspect the problem is that after crashing the app still thinks to be in a meeting, which seems to make it impossible to start a meeting again. I also tried stopping the meetings from my 'task manager', but that also didn't work today.
Does anyone have ideas on what might cause this problem and more importantly, what I can do to solve it?

Many thanks!

[CarlaA]

Hi @Onlineteacher1, thank you for posting to the Zoom Community!

Please update your app to the latest version (6.4.0) and let me know if that resolves your issue. Thank you!

[Onlineteacher1]

Hi @CarlaA,

Updating the app was the first thing I did, but unfortunately that hasn't helped solving the issue...

[CarlaA]

Hi @Onlineteacher1 can you confirm that you are currently on the latest update (version 6.4.0)?

[Onlineteacher1]

 @CarlaA yes, that's what I was trying to say with my previous reply. The first thing I did was making sure I was using the last version of Zoom and I'm currently using the stated version.

[CarlaA]

Thank you for confirming! Can you also try the steps outlined in this article? https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062684

[Onlineteacher1]

Hi @CarlaA, I've been discussing this topic also with a colleague of yours through a ticket, but unfortunately the problem still hasn't been solved. I tried the first three steps beforehand already and now also checked the camera driver. I was already using the last recommended version, but reinstalled it to be sure. Is there any other suggestion you have? Thank you!

[CarlaA]

Hi @Onlineteacher1,

I had a chance to review your current ticket with our technical support team. Based on what I’ve seen, it looks like this issue will require more advanced troubleshooting that I’m unable to provide through the community, as it will likely involve logs and other technical details. Please continue to correspond via the support ticket so the team can assist you directly. I’m confident they’ll do their best to get this resolved for you.

[Zack-Krautz]

Did anything work? I’m having the same issue, thanks!

[Onlineteacher1]

Hi @Zack-Krautz, for me the solution was to start using an external camera: since I've been doing that, I haven't encountered the problem anymore.

[Zack-Krautz]

Thanks for getting back to me! I use desktop so my camera is already external. I saw a different post however that mentioned sound drivers could be the issue so I’ll look into that 

[Onlineteacher1]

Hi @Zack-Krautz, for me the solution was to start using an external camera: since I've been doing that, I haven't had the issue anymore.