Zoom meeting reports (active hosts and student's attendance reports) was disappeared.

[carer-academy]

(sorry for my bad English)

Until 2022-03-26, there was no problem.

When I accessed [Admin -> Reports -> Usage Reports -> Active Hosts], It was able to check the list of participants and duration, start time, end time, ETC.. and it was able to download as CSV file.

But now, There is no data. Everything is empty.

Even past meeting logs was disappeared too.

This logs are very important for my academy. It is used for certification of the education.

Only me occur this issue? or whole zoom server issue?

Zoom server need to fix this ASAP.

Any zoom staff, please help me. 

 

[carer-academy]

I tested this with other pro-account. and same. reports and student's logs data are gone.  

[PMRTrD]

Hi, has this problem solved? Same happened to us. 

Thanks.

[JUHWAN49]

The same thing happened to us. I searched in various ways, but couldn't find a solution.

[ohohoh]

The same thing happened to us. 

[Educat]

Same thing here. The only participant showing is the name of the host.

[HappyBuddha]

Same problem here, all our attendance reports are empty!

[DirectorCindy]

I too am having the same problem with seeing the participant information in my report.  It looks exactly as Carer-Academy shows on e screenshot.  There appears to be a problem with the Zoom application.

[FX]

Same here!

[HappyBuddha]

The reports are back now, at least for me.

[DirectorCindy]

The participant reports are still blank for me.

[HappyBuddha]

Looks like it has not yet been fixed for everyone. The status page still shows that it is not yet resolved.

Zoom Status

[DirectorCindy]

Does anyone at Zoom read these?!?  There appears to be no customer service contact information.

[HappyBuddha]

I don't know if they read these posts. So I submitted a ticket. Just tell the support chat bot that you want to "submit a ticket" or chat with a support person.

[RHATech]

I was on with a person via chat and just sent him this link because he didn't have a clue.  Someone else put a link to a Zoom Status which is helpful to at least know someone at the company knows there is an issue

[RHATech]

So my personal account works but our Zoom account for our organization doesn't.  Just spent 40 mins in a chat with tech support with no resolution.

[DirectorCindy]

Now, I am able to see my report participants.  I had been clicking past a new Zoom advertisement (that began popping up around the same time as this problem) which offered a tour of their new features.  Only this time I clicked to take the tour.  At the end, I was given an option to accept or decline the upgrades.  I declined.  I tried the report again and was able to see my participant list.  I hope it works for you, too!