Zoom meeting has 2 passcodes

[nwth]

I am writing this because I tried to get help from Zoom and locate some information about this issue and found nothing.  AI continues to insist that Zoom does not use 2 passcodes.    

I tried to join a meeting manually using the meeting id and numeric passcode for a meeting texted to me. (it was easier than sending link by email).   What I learned is the numeric passcode provided did not work. 

After the entire meeting invite was forwarded to me I learned that the meeting owner used letters, numbers, and symbols to strengthen the meeting passcode.  In doing this, it created 2 different passcodes.  One was labeled meeting passcode that works with the video link and the other labeled passcode that works for telephones.   

I replicated this in my own account.  In my meeting invite, it only showed the passcode where it would be manually entered by a telephone, or Andorid or iOS smartphone.   i would have to tweak my messaging so the would invite show meeting passcode below the meeting link.  And maybe include a note about manually dialing.  

2 passcodes is problematic if you have user who manually enter meeting id from an ipad or smartphone and the enter the numeric passcode.

Recommendation, use numbers in your passcodes or make it clear that manually dialing needs to use the meeting passcode if you want.   Tweak your messaging in your calendar invites to be clear on when to use the correct passcode.      

[Ray_Harwood]

Welcome to the Zoom Community, @nwth.

Unfortunately, it’s a matter of interpretation, as I think you have already found out.

The passcode that is embedded in the URL and also account to enter when joining a meeting from the Zoom app or web browser can contain multiple types of characters (letters, numbers, special characters, etc), depending on the settings at the user or account level.

Users joining by phone obviously can only enter digits — no alphabetic or special characters.

So there’s two passcodes, but only one for joining by phone and one for joining not by phone. 

See this Zoom Support article for some relevant details:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066465 

[nwth]

thanks, the challenge is the impact this has to manually joining the video call.  At no point in the meeting invite is the video call password exposed and if the only passcode shown on the invite is listed under phone numbers, the average user will miss this.  That is what happened in this case.  I get that we have all migrated to using the link and not needing the separate password, until we have issues and then people default to what they know.  Join button with meeting id and password.  It is what the techs at Zoom sometimes have us do when we have issues.       

[nwth]

A possible solution to this issue is an info bubble next to meeting password that mentions what happens when Letters or symbols are used with numbers in the meeting password.  Cheers