Zoom is not creating transcripts

[JanfromEarth]

I am not getting my Zoom transcripts.  I go to Recordings & Transcripts>Transcripts and the list is empty 

• I am using Zoom WorkPlace Pro.  I am the owner of the account and the only user. 
• I believe that also makes me the administrator. 
• I am not getting any error codes. 
• I am using a Mac Mini
• I have record to cloud turned on under Settings>Cloud recording>Allow hosts to record the following to the cloud
• I have turned on Settings > Create Audio Transcript  under the section Advanced cloud recording setting
• I have waited days for a recording to be transcribed
• I have searched the Zoom Community and found people having the same problem in 2024.  

[jrmagno]

Hi JanfromEarth,

Log in to your web portal > Account Management> Recording & Transcript> General> Cloud recording> create audio transcript and make sure to click the lock icon.

Also, Make sure to enable this setting as well. Account Management> Recording & Transcript> General> Cloud recording>  Allow users to retain, access,and manage transcripts generated by AI Companion features for use by other AI Companion services.