Zoom integration with Momence

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HI there

I am an online wellbeing studio and I use Momence to integrate with Zoom. Zoom automatically sends out the links to class recordings once they have been taught - but for some reason its not happening. I have approached Momence but they said it's all fine their end - it's zoom's issue.

I can't access chat with a real zoom support person so Im coming here for help!!

Anyone any ideas? its been working for two years - and now it's just stopped - but I don't even know where to begin.

any help much appreciated

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!