Zoom camera resolution problem with Insta360 Camera

[Joe_Pineapples]

I have recently obtained an Insta360 Link 2C camera (and a Link 2 as well).

When I set the camera to 1080p and 30fps in the camera control app all is good until I open a preview or call in Zoom. Then the camera is forced back to only 720p in the camera app. While the camera is being used in Zoom the setting cannot be changed. So I pause the video in Zoom, then change the resolution, then go back to Zoom and it happens again.

This only happens in Zoom with the Insta360 Link 2 cameras. It does not happen in other video call services and does not happen with other brands of cameras in Zoom.

The zoom and camera apps are fully up to date. The camera firmware is up to date.

I uninstalled all the apps anyway and did fresh installs. No change.

PC:

Win10 Professional

Ryzen 9 3950X

32GB Ram

RTX2060

Zoom online chat doesn't understand. Insta360 have people trying to investigate the problem.

Anyone have this issue and solved it? How do I fix this please?

In every other platform the camera images are very good indeed, so I would prefer not to send them back.

Thank you.

[Eliot]

Hi @Joe_Pineapples 

try updating software/firmware

https://www.insta360.com/download/insta360-link2c

thsnks

eliot