Zoom audio issues

[chall1984]

I have Windows 11 and an external sound card. When I use the Zoom app Audio does not come in well but if I use Zoom via my web browser to stream I have no audio issues. This is the second time I've seen this before. I even reinstalled Zoom with no luck. 

[bstrelko]

Can you let us know which external audio device you're attempting to use?

Can you also confirm that this audio device is not set to 'exclusive mode' in device manager?