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Zoom Two Factor Authentication for another account

ewyma
Newcomer
Newcomer

‎2022-04-25 09:47 AM

I have two Zoom accounts. One requires a Two Factor Authentication that goes to a phone number in our office that no longer is in service (the employee left). I can't get into that account without it. Help. 

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2 REPLIES 2

MicahHoffman
Community Champion | Employee
Community Champion | Employee

‎2022-05-06 08:53 AM - edited ‎2022-05-06 08:55 AM

Hi ewyma! 

Sorry to hear you are having trouble accessing your account! This definitely sounds like something Zoom Support could work around and help you to get back into your account.

Can you please reach out to Zoom Support via Chat with more information (account number, email, and other relevant details may allow them to help you get access)?

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support 

Thanks!

 

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Cyclist
Newcomer
Newcomer

‎2023-04-13 03:54 PM

I have the same issue. For my other account I need the TFA-code which used to be generated in the Google Authenticator app installed on my old phone. I don't have access to my old phone anymore. 

 

@MicahHoffman I reached out to Zoom Support and the chat bot replied that:

" Unfortunately, your account does not have access to live chat support."

 

Please help! 

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