Zoom Requesting for to join another user's "room" when they aren't the host

[ekellymeow]

Hello,

My coworker ran into an issue this morning where she clicked on the link for her normal re-occurring meeting that she hosts, but when the link opened her and all the other people who were to join that meeting were met with a screen that said they were waiting for permission to enter another user's "room". This other user doesn't have a "room" license, and when I went into the user management center, I didn't see the other user connected to these meetings at all. This user wasn't in the office today, so we had to quickly create another meeting and send that link out.

Does anyone understand how something like this may have happened, or anywhere to check to see where something might be configured wrong? 

[RN]

Hi @ekellymeow welcome to the community! The only couple of things that come to mind are the following: 

• The host has Enabled and customized the Waiting Room to where the host can determine Who should go in the waiting room? 
• If you were getting an error where you had to wait for the host to join, the host did not have Allow participants to join before host enabled.
• Future state, if need be, the host can also Designate an alternative host if the host is not able to attend.