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Zoom Recording

JamiP
Newcomer
Newcomer

The recording of our meeting today has audio but no video. Does anyone know what caused this so I can avoid it in the future?
Thanks!

 

3 REPLIES 3

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @JamiP, was this a local or cloud recording? Was the playback of the recording just a black screen or no video file? 

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Zoom Community Moderator
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JamiP
Newcomer
Newcomer

It was a cloud recording. The screen is black but all audio is heard.

Thanks

JamiP
Newcomer
Newcomer

Resolved the problem. Operator error! Never noticed before the options to see screen, audio, or chat.