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Zoom Recording

JamiP
Newcomer
Newcomer

‎2022-02-24 12:09 PM

The recording of our meeting today has audio but no video. Does anyone know what caused this so I can avoid it in the future?
Thanks!

 

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5 REPLIES 5

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-02-25 07:58 AM

Hi @JamiP, was this a local or cloud recording? Was the playback of the recording just a black screen or no video file? 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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SS16
Newcomer
Newcomer
In response to RN

‎2025-06-13 11:43 AM

I am having the same issue, but it was a local recording? And it is completely black. 

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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to SS16

‎2025-06-19 01:05 PM

Welcome to the Zoom Community! We're glad to have you here! Please try using a different media player, such as VLC, as the issue may be related to the codec used by your current player.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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JamiP
Newcomer
Newcomer

‎2022-02-25 08:14 AM

It was a cloud recording. The screen is black but all audio is heard.

Thanks

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JamiP
Newcomer
Newcomer

‎2022-02-28 07:00 AM

Resolved the problem. Operator error! Never noticed before the options to see screen, audio, or chat.

 

 

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