Zoom Meeting Add-In not working in Outlook

[jandrews]

Add a Zoom Meeting in Outlook with Add-In is no longer working with Outlook Desktop.  When we try to add the meeting, the progress circle spins but never works.  Zoom Client Version VDI_5.15.4.  It is working with Web version of Outlook.

[CarlaA]

Hi @jandrews, thank you for posting for the first time, and welcome to the Zoom Community!

Have you tried uninstalling the add-in, reinstalling, and then signing in again?

That usually does the trick!

Carla,
Zoom Community Team

[sklop1]

Hi Carla, I'm having the same problem. The funny think is when I start with a "new" meeting, there doesn't seem to be an issue. However, if I want to create a meeting from an email thread by hitting the "create meeting" button on outlook, then try to add a zoom to the meeting, i get constant spinning with no meeting link being added. Please help! Thanks!

[agrant]

I am having the same issue

[MGSR]

Hello there,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the late response and the inconvenience. 

For assistance with troubleshooting the Zoom for Outlook add-in, please refer to this helpful article.

Please let us know if you need further assistance. 

[d_roberts_cnl]

Hey Mark,

None of the troubleshooting address the specific issue of the Add-In not working in Outlook, when replying to an email with a meeting. I can verify, I have the same issue as the users above. The add-in works fine when just scheduling meetings, but just sits and spins when trying to add Zoom meeting to a reply with meeting situation.  Any other ideas?