Zoom Breakout Room Options/Allocations Not working

[ARanaldo]

Hi I use Zoom Breakout rooms regularly for training. Today I had a group of 60 participants. When I went to allocate them into break out rooms the option to for zoom to allocate automatically was not showing in the options. 

I had add rooms and then manually select and transfer 60 participant across to the newly created  individual rooms. 

I have gone in and rechecked my Account Settings and this already had  the Breakout Room feature turned on. (so breakout room automatic allocations should have been possible).

What can I do to fix this and why is it occurring? 

Anna

[david-vola]

Hi @ARanaldo ,

What version of zoom client do you have?

I see that in version 5.12.6, there were bug fixes with breakout rooms, can you confirm that your version is higher than this and update to the latest one?

Best regards,

[ARanaldo]

I'm running latest version 5.12.8. We did have 3 co-hosts assigned for the training. Would this make a difference?  Is there anywhere in settings or my license levels that would influence this?