ZOOM not working on SAMSUNG Android Tablet

[Danica1]

Hello Team Zoom,

I bought a new Samsung Andriod tablet on the 30th March. Very expensive device. 

ZOOM worked fine until May. 

I went to China to deliver lectures...not using ZOOM. 

This week I needed ZOOM again and it does not work. It does the SSO login and instead of automatically launching the app, it just stops. I press the Launch ZOOM button on the webscreen and NOTHING. Absolutely nothing. I am exhausted. 

I have:

1. Cleared the cache on Chrome

2. Installed and tried to use Microsoft Edge instead

3. Uninstalled and reinstalled the apps.

4. Did a Factory Reset SEVERAL times in the last 16 hours (including at least twice this morning).

Still the same problem. 

On my old SAMSUNG Android tablet it works. On my expensive new one it does not yet it did before May. 

Please I beg of you for help as I have two online lectures to give on Monday and need ZOOM on the new tablet to work.

[Ghanendra]

Have your issue got resolved? I am also facing same issue on my new samsung s10 ultra. It is working fine on older tablet but not working on new one. Facing trouble in launching zoom app from chrome

[MGSR]

Hello there,

I'm sorry for the inconvenience and late response. 

May I know if this only happens when using the Android Chrome browser or also the Zoom Android app?