ZOOM not working on SAMSUNG Android Tablet

[Danica1]

Hello Team Zoom,

I bought a new Samsung Andriod tablet on the 30th March. Very expensive device. 

ZOOM worked fine until May. 

I went to China to deliver lectures...not using ZOOM. 

This week I needed ZOOM again and it does not work. It does the SSO login and instead of automatically launching the app, it just stops. I press the Launch ZOOM button on the webscreen and NOTHING. Absolutely nothing. I am exhausted. 

I have:

1. Cleared the cache on Chrome

2. Installed and tried to use Microsoft Edge instead

3. Uninstalled and reinstalled the apps.

4. Did a Factory Reset SEVERAL times in the last 16 hours (including at least twice this morning).

Still the same problem. 

On my old SAMSUNG Android tablet it works. On my expensive new one it does not yet it did before May. 

Please I beg of you for help as I have two online lectures to give on Monday and need ZOOM on the new tablet to work.

[Ghanendra]

Have your issue got resolved? I am also facing same issue on my new samsung s10 ultra. It is working fine on older tablet but not working on new one. Facing trouble in launching zoom app from chrome

[MGSR]

Hello there,

I'm sorry for the inconvenience and late response. 

May I know if this only happens when using the Android Chrome browser or also the Zoom Android app?

[Joaquint]

Please resolve this issues there are many of us having the same issue. I'm having issues connecting I did all the procedure it works for Iphone but not for Samsung Galaxy S24 Ultra

[102657_Mushir]

I am also having the same problem. I have done everything i can do. Once i am in the app, i use google account to sign in, it opens my chrome browser, it goes to a page which should automatically launch zoom but it doesnt. Pressing it the launch zoom button is also pointless as nothing happens. Please help 

[fastrpastr85]

I am also having this issue and Zoom CS is clueless. "delete and reinstall the app" I've done that and every other thing possible.

Try to login and start a meeting.. wow why didn't I think of that? oh. because it doesn't work, which is why I'm asking you to fix your broken app.

I have had this issue for 18 months now

[Danica1 · Accepted solution]

Hi All,

Sorry I have not responded. I notice people have posted in the last couple of weeks to my original post.

I ended up contacting live persons from my IT department and also both SAMSUNG and ZOOM.

Took more than two weeks to solve the problem and it all came out with just a tiny little tick/untick of a setting...the Desktop Site in Chrome (probably other web browsers as well as I could not get it working for Edge either but I am using Chrome so...) for my tablet had to be clicked off.

That was the last thing that was tried and the ZOOM app finally started behaving as it does on my old tablet when I would login via the SSO and it opens automatically from the browser.

I don't know why it is working but it is.

Lyrode and Naqiuddin were miracle workers from ZOOM and I thank you them for their patience as there was a lot of trouble shooting back and forth before it worked.

Sorry I did not come back and update here when it was solved.

I hope this works for everyone else. I know how important it is to have ZOOM working for us Android users!

Regards,

Danica

[fastrpastr85]

Holy crap! It works!!!!

I had been looking for this option to fix it and couldn't think of what toggle to switch and the moble vs desktop of Chrome or Edge was the defining problem. I switched both to mobile and it worked to sign in.

Thanks so much for posting this! I really appreciate the help/support!

[fastrpastr85]

In fact I'll jump on to reddit to post this as well since I saw many others like me who have been having this issue for 18+ months