White Screen Glitches in Zoom Meetings on XPS 13 9300

[sophi-josephine]

Hi everyone,

I’m currently in a Zoom meeting, and I'm experiencing some major issues. The screen became distorted and pixelated, and the audio cut out completely. I tried a force shutdown, which temporarily fixed the audio, but then the screen started flickering and I encountered a bright light white screen. When I turned my camera on, it had a greenish filter. 

I left the meeting and reconnected without any problems, but about 20 minutes later, the screen turned gray for about five seconds before fixing itself. I have also had intermittent white bright screen issues that are really concerning. I have only had this laptop for about two weeks. The recurring screen problem is particularly frustrating.

If anyone else faced this similar issue? Any suggestions?