Where do we report bugs?

[GHS]

My parents just got an Alexa Echo and the Zoom app on it suffers from some serious problems. How do we report them?

[sachinzoom]

Hi,

To open a support ticket: https://support.zoom.us/hc/en-us/requests/new

To give a feedback or feature request to zoom: https://zoom.us/feed

If this helps, please accept the answer as an accepted solution.

[GHS]

Thanks. Last time I tried this, it was restricted to paying users. This time I was able to submit a ticket, so we'll see what happens.

[sachinzoom]

Happy to hear. 

[GHS]

Well, I take it back. I just got:

Request closed: Unfortunately, we are unable to respond to your open ticket at this time.

Instead, use our online resources to learn more about using Zoom

That is offensive and unacceptable. Zoom deliberately wastes users' time by letting them type out a report (which may involve capturing video and screen shots) and then telling them to piss off.

Unbelievable.

[sachinzoom]

Hi There,

Please use these link to submit your feedback to zoom:

https://zoom.us/feed

[rcharbon]

Submit feedback, not open a ticket.