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Zoom AI Companion2022-08-30 07:47 AM
Hi,
Several months ago, I deleted Andrew's Zoom account. Now that he is working with us again, I have re-added his Zoom account (same First name, Last name, Email)to our admin site. However he still hasn't received an activation email. In spite of adding several users, he is the only one with this problem. I tested re-adding accounts that were deleted from our portal a couple months ago, but they didn't receive an activation email.
How can I fix this issue? or would it be possible to add this user to our Zoom site without sending him an activation account?
Thanks for you help.
Solved! Go to Solution.
2022-11-22 10:29 AM
Hey @Kkaty50 suggest reaching out to Zoom technical support to ensure to route and ensure those activation emails are not being bounced back and received by the recipient. You can open a zoom support ticket here
Suggest also looking into our KBs on Not receiving emails from Zoom and checking the Pending invitations, which expire after 30 days and are removed from the pending list. If you resend an invite, it resets the expiration timer and adds another 30 days each time the invite is resent.
2022-08-31 07:50 AM
I need help.
The activation email was sent to Andrew's personal email address, so I can see it in our Zoom portal. However, when I try to change Andrew's personal email address to his company's email address, I receive an error message that the account has already been used. Where can I find the account? several months ago, his company's account was deleted, and I have tried to re-add it. Does Zoom keep a record of previous accounts?
Thanks
2022-11-22 10:29 AM
Hey @Kkaty50 suggest reaching out to Zoom technical support to ensure to route and ensure those activation emails are not being bounced back and received by the recipient. You can open a zoom support ticket here
Suggest also looking into our KBs on Not receiving emails from Zoom and checking the Pending invitations, which expire after 30 days and are removed from the pending list. If you resend an invite, it resets the expiration timer and adds another 30 days each time the invite is resent.