Webinar Breakout Room enabled at Account Level - cannot activate for user?

[chrisinvermont]

Following the instructions while also on hold waiting for an agent.  I have turned on the Breakout Rooms at the account level, but I am unable to enable it at the User level, so she is unable to create the rooms in her webinar.

[bstrelko]

Is there any group policy being implemented between the account and user levels?

Just want to rule this out before troubleshooting futher - please check Admin -> User Management -> Groups.

[chrisinvermont · Accepted solution]

Hi, thanks for replying.  No, it turns out her desktop client was old.  We are all set now. 

C.