cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What makes an account eligible for a CSM?

tomzoom
Newcomer
Newcomer

‎2022-07-29 12:30 AM

In this support post, it is mentioned this feature is "does not apply to accounts which are eligible for a CSM, who will need to contact their CSM or account executive for assistance. ".

 

I have several accounts and it seems random which have this feature and which don't. Are you able to explain which accounts are eligible for a CSM and which are not?

0 Likes
2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

‎2022-07-29 08:02 AM

It would be best to contact your Zoom Account Executive to discuss the requirements for an account acquiring a CSM. 

0 Likes

tomzoom
Newcomer
Newcomer
In response to Bort

‎2022-07-30 09:48 AM

Sorry, I am not looking for a CSM. I just want to know how Zoom (seemingly automatically, as this feature depends upon it) decides whether accounts qualify. Is there any way to find that out? Would be much appreciated!

0 Likes