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WHY ZOOM DOES NOT REMEMBER MY CONTACTS?

FF5
Newcomer
Newcomer

I have added my team members email and name to the Zoom contact. Assuming next time I create a new meeting I can invite them easily, but it doesn't work. Every time I have to copy and paste their emails. Why this feature doe not work ?????

Zoom used to allow you to easily invite others to your meetings and add it to your calendar automatically, now that feature is removed. It's not even in the add ons. Does anyone know how to fix this issue please?

6 REPLIES 6

ArvinG
Zoom Employee
Zoom Employee

Hello there! Here are a couple of ways that I think might solve this:

  1. Calendar and Contacts integration – If your team members are in your Google, Office 365 or Exchange contacts this should be the easiest route. Here's how. Or;
  2. Manually adding them in the "Contacts" widget from your Zoom Desktop client (recommended for external contacts):

Screenshot 2024-02-13 at 11.47.45 AM.png

  • Here's how. Note: The contacts you are adding here would need to accept your contact request before you see them in your contacts directory.

 

Let me know if this helps.

This does not work for me.  I use the desktop Zoom app. I want to set up contacts in Zoom so that I don't have to type in their email addresses every time I set up a meeting.  

To do this I click the 'Contacts' tab and then click the "+" to add a contact.

I then get the dropdown that asks me to either ‘Invite a Zoom user to connect’ or ‘Create a personal contact’.

I click "Create a personal contact'

I enter the contact a name and enter their email address.  Once I have set up all my contacts, I schedule a meeting and invite the contacts that I want at the meeting.

I use the 'Schedule' feature in Zoom.

I set the day and time of the meeting and then select the names of the attendees and then click 'Send'. No one gets the invitation.  It appears that the personal contacts do not integrate the email addresses into the scheduling feature in Zoom.  When I look at the meeting details, the invitees do not appear in the 'Guest' list.

It gets worse.  Finding out that this would not work I went back into Zoom and scheduled another Zoom meeting but this time I typed in the email addresses by hand. Once again after clicking 'Send' there were no invitees in the 'Guest' list.

I had to go back and delete all personal contacts and only then could I set up a Zoom meeting by hand typing in each person I wanted at the meeting.

So what is up with that?

FF5
Newcomer
Newcomer

Hello there,

 

I have done both #1 and #2 as you have suggested. The issue persist: when I create a new meeting, under "Attendees" their email address does not show up. I have to still manually copy and paste their emails every time. 

Zoombie99
Newcomer
Newcomer

I have the same issue while using Zoom via web browser. I start to type in their first name (or the first letters of their email) and the platform does not establish a link between what I am typing and my manually stored Contacts.

The desktop app does not auto suggest contacts when you start typing. If you want contacts to auto populate when you start typing so that you don't have to copy and paste emails each time you could use an email calendar client or alternatively there is a Zoom app, Salepager, that lets you invite past attendees by establishing a link between what you are typing and their email address without having to copy and paste emails.

MGSR
Community Moderator | Employee
Community Moderator | Employee

Welcome to the Zoom Community, @Zoombie99! When scheduling meetings via a web browser, Zoom will automatically populate contacts from your organization when you type the first three letters of their name or email address. However, it will not populate external contacts you’ve added—this feature is available through the desktop app. Alternatively, you can integrate Zoom with an external calendar to create contact groups. Once your groups are set up, you can easily send invitations by using distros directly from your calendar, simplifying the process of inviting multiple participants at once.


Mark
Zoom Community Team
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